Walmart can’t change email

Here is the answer of what to do if you are unable to change your email associated with your Walmart account:

John has been a Walmart customer for several years and regularly shops on He recently decided to change his email address and wanted to update it on his Walmart account as well. However, when he tried to change it in his account settings, he received an error message and was unable to make the change.

To resolve this issue, John followed these steps:

Step 1: Log In to Your Walmart Account

John went to and logged in to his account using his email address and password.

Step 2: Access Your Account Settings

He clicked on the “Account” button located in the upper-right corner of the screen to access his account settings.

Step 3: Edit Personal Information

John selected “Personal Info” from the options menu and clicked on the “Edit” button next to his email address.

Step 4: Enter New Email Address

He entered the new email address that he wanted to use in the provided field.

Step 5: Save Changes

John clicked on the “Save” button to save his changes.

Step 6: Contact Walmart Customer Service

However, when he tried to save the changes, he received an error message and was unable to complete the process. In this case, he decided to contact Walmart customer service for assistance.

He clicked on the “Help” button in the bottom-right corner of the screen, and then clicked on “Contact Us.”

From there, he chose to initiate a live chat with a customer service representative. He explained the issue that he was experiencing, and the representative asked him to verify some information to ensure the security of his account.

Once he had verified his identity, the representative was able to make the necessary changes to John’s email address on his Walmart account. John was then able to log in using his new email address and continue shopping on as usual.

By following these steps and contacting Walmart customer service if necessary, John was able to successfully change his email associated with his Walmart account.

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