Macy’s Online Shopping – shop website official site store






Macy’s is the website of a department store holding company. For 161 years, Macys has been one department store brand that Americans can associate with consistent quality service delivery.

With online shopping, customers can now order for a variety of products including; Housewares, Beauty products, Jewelry, Bedding, Clothing, Furniture, and Footwear online. offers both guests and registered customers with an opportunity to browse through a catalog of products, to select items for purchase, to place an order and choose a delivery option.

If you are new to internet shopping, you can learn how to shop online at today.


Macy’s online shopping Official Site

  • Macys official site online shop URL is
  • Youtube channel:
  • Facebook website:
  • Instagram:
  • Pinterest:
  • Customer Service Phone Number: 1 (800) 289-6229 (general)  1 (888) 431-6229 (billing).



If you like online shopping from your mobile. Just download the macys official app, install it and start shopping!



How to Shop at via Mobile App

 You can shop at by downloading Macys mobile app either on iOS or Android mobile devices.

Macys mobile app offers users the convenience of quick online shopping while on-the-go.

The app gives customers the freedom to order for items in a similar fashion as when using a web browser. All the features on the web version are also available in the mobile app with the added bonus of shopping online at any time and from anywhere.


macy's online shopping


How to shop online at with a computer


When you get onboard the online shop platform either from the mobile app or web browser, you can begin shopping by checking out the different departments on the site.

Some of the available departments include; Women, Men, Kids & Baby, Home, Shoes, Handbags & Accessories, Bed & Bath, Jewelry, Watches, and Juniors.

  1. When you tap or click on your preferred department, you will be taken to the products section under your chosen department.
  2. You can then tap or click on an item and the product detail will be displayed.
  3. After going through the product information and selecting your preferred color code, quantity and other customized options, tap or click on the “Add to Bag” button.
  4. You can also tap or click on the “View Bag & Checkout” button to complete your order placement or you can click the “Continue Shopping” button to browse through the various departments and to select more items if you prefer.
  5. While in the “View Bag & Checkout” page, you can use the “Enter Promo Code” offer to get a juicy discount on purchases.
  6. Enter your promo code if you have any and then click the “Apply” button to take advantage of the freebie. Alternatively, you can simply click the “Proceed To Checkout” button to complete your order.
  7. In the “Proceed To Checkout” section, you will need to provide your phone, email or zip code, if you are shopping as a guest.

However, if you are already a registered customer, you can be sure that your personal, financial and shipping details would be well documented and there would be no need to re-enter any information.

Nevertheless, before your order is concluded, you would still be able to edit your registration details. Finally, you can enjoy different delivery options including; an in-store pickup and home/office deliveries.



In the Macys online shop homepage you can see special and seasonal deals like black friday deals, discounts and promo codes.



  • Women: Clothes, shoes and accessories. Very popular for female online.

Shopping Categories

There are the main online product shop categories in the macy’s website

  • Women: Clothes, shoes and accesories.
  • Men: Clothes, shoes and accesories.
  • Kids and baby
  • Home
  • Bed and bath
  • jewelry
  • Furniture


Department Stores

There are many macys stores around the country. See how you can find the nearest to you.

  1. Go to the stores
  2. The map will automatically show your location and the nearest places.
  3. You can manually search selecting the radius in miles.


Order Tracking

If you made and order and want to know the status, you will need your mail and order number.

  1. Go to
  2. Fill the required information


Macy’s Customer Service

There is a specific online website where you can find all the information regarding the online shop customer service: orders, shipping, returns and exchanges, credit card, stores and more:

macy's website

  1. Go to the online
  2. Select your inquiry type from the available. You can also search in the header box writing your query.
  3. Follow the instructions online.
  4. If you didn’t find a solution you can also contact by  phone number.


Phone Number

The phone number is:

  • For general questions 1 (800) 289-6229
  • For billing inquiries and the credit card phone number is 1 (888) 431-6229


Return Policy in

The return policy is in general as follows:

  • Free return in the next 90 days after the order.
  • The item can be returned in the store or by mail.
  • Items must be in its original form.


There are some exceptions to the general rule. You can find online the complete list of exceptions here



There is a detailed FAQ section in the

Almost everything you need to know about it you will find it in this section: shipping,  currency, delivery, return, prices, conditions, assistance, how to use, gift cards, password asistance, deals and more.




Credit Card

The shop has a special credit card. You can buy with the credit card in all stores and the online shop.

macys credit card

The main benefits are:

  • A 20% Off up to 100$ in the first purchase with the Macy’s american express card.
  • 3% cashback in restaurants.
  • 2% in supermarkets and gas stations.
  • 1% in all other purchases.
  • Specific and temporal discounts exclusive.


Customer Service in

Macys has a great customer service.

The phone number is +1 800-289-6229

The official website for customer service is

You can chat online with a macy’s representative in the messenger URL:


Easy and Free returns purchases include free returns.

You can ship it back to the shop for free.

To start the return do the followings:

  1. Go to
  2. Click on start your return
  3. Select the item
  4. Print confirmation page and the mailing label.
  5. Pack your items
  6. Ship the item for free from any ups location.


Check Reviews

If you can access some of the available reviews of Macys online shop you can check the following options:


Trustpilot reviews

Macys has 1.5 of 5 score from more than 1.400 reviews.

Consumeraffairs reviews

Macy’s has 3.3 of 5 score from more than 900 reviews

For us it has an overall positive review.