Macys Online Shopping – official site






Macy’s is the website of a department store holding company.

Macy’s online shopping Official Site

  • Macys official site online shop URL is
  • Youtube channel:
  • Facebook website:
  • Instagram:
  • Pinterest:
  • Customer Service Phone Number: 1 (800) 289-6229 (general)  1 (888) 431-6229 (billing).



If you like online shopping from your mobile. Just download the macys official app, install it and start shopping!

  • Google Play:
  • Itunes:

macy's online shopping


In the Macys online shop homepage you can see special and seasonal deals, discounts and promo codes.



  • Women: Clothes, shoes and accessories. Very popular for female online.

Shopping Categories

There are the main online product shop categories in the macy’s website

  • Women: Clothes, shoes and accesories.
  • Men: Clothes, shoes and accesories.
  • Kids and baby
  • Home
  • Bed and bath
  • jewelry
  • Furniture


Department Stores

There are many macys stores around the country. See how you can find the nearest to you.

  1. Go to this URL:
  2. The map will automatically show your location and the nearest places.
  3. You can manually search selecting the radius in miles.


Order Tracking

If you made and order and want to know the status, you will need your mail and order number.

Go to this macys URL: and fill the required information.


Macy’s Customer Service

There is a specific online website where you can find all the information regarding the online shopping customer service: orders, shipping, returns and exchanges, credit card, stores and more:

macy's website

  1. Go to the online Customer service website
  2. Select your inquiry type from the available. You can also search in the header box writing your query.
  3. Follow the instructions online.
  4. If you didn’t find a solution you can also contact by  phone number.


Phone Number

The phone number is:

  • For general questions 1 (800) 289-6229
  • For billing inquiries and the credit card phone number is 1 (888) 431-6229


Return Policy

The return policy is in general as follows:

  • Free return in the next 90 days after the order.
  • The item can be returned in the store or by mail.
  • Items must be in its original form.


There are some exceptions to the general rule. You can find online the complete list of exceptions here



There is a detailed FAQ section in the website:

Almost everything you need to know about it you will find it in this section: shipping,  currency, delivery, return, prices, conditions, assistance, how to use, gift cards, password asistance, deals and more.




Credit Card

The shop has a special credit card. You can buy with the credit card in all stores and the online shop.

macys credit card

The main benefits are:

  • A 20% Off up to 100$ in the first purchase with the Macy’s american express card.
  • 3% cashback in restaurants.
  • 2% in supermarkets and gas stations.
  • 1% in all other purchases.
  • Specific and temporal discounts exclusive.


Customer Service

Macys has a great customer service.

The phone number is +1 800-289-6229

The official website for customer service is

You can chat online with a macy’s representative in this URL of messenger.


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