can you return walmart online orders to the store

Can You Return Walmart Online Orders In-Store?

Yes, you can return Walmart online orders in-store. However, there are some things you need to know before you head to the store.


Step 1: Start the Return Process Online

To return an item you bought online from Walmart, you first need to start the process online. Go to Walmart’s website, and find the “Return” or “Track Order” page. You’ll need to enter your order number to start returns process.


Step 2: Choose the In-Store Option

Once you start the return process, you’ll have two options: return the item by mail or return it in-store. Choose the in-store option if you want to return the item to a Walmart store.


Step 3: Print the Return Label

If you choose to return the item in-store, you’ll need to print a return label. The label will have all the information the store needs to process your return. Make sure you bring the label with you when you go to the store.


Step 4: Visit the Store

Take the label and the item you want to return to a Walmart store. Make sure you bring your in-store receipt, too. The store associates will process your return and either give you a refund or exchange the item, depending on your preference.


Step-by-Step Guide on Returning Walmart Online Orders

Option 1: Return In-Store

  1. Visit a Walmart store near you and bring your in-store receipt.
  2. Find the Customer Service Desk and let them know you want to return an item.
  3. They will ask for the reason for the return and check if the item is eligible for a return.
  4. If the item is eligible, they will process it and give you a refund.
  5. Please note, items purchased at a Walmart store can only be returned in-store.


Option 2: Return by Mail

  1. Go to Walmart’s website and start the returns process.
  2. You will need your order number to start the process.
  3. Follow the instructions on the website and select the option to return by mail.
  4. You will receive a prepaid shipping label to return the item.
  5. Once the item is received, you will receive a refund.


Frequently Asked Questions

Can I exchange an item I bought online at a Walmart store?

No, you can’t exchange an item you bought online at a Walmart store. However, you can return the item in-store and get a refund. Then, you can buy a different item at the store.

Do I need my in-store receipt to return an item I bought online?

Yes, you need your in-store receipt. The in-store receipt will show that you bought the item at Walmart, which is required to process the return.

Can I return an item I bought online by mail?

Yes, you can return an item you bought online by mail. Simply choose the mail option when you start the returns process online. Walmart will send you a prepaid return label, and you’ll be able to schedule a pickup or drop the package off at the post office.

What if I don’t have my in-store receipt?

If you don’t have your in-store receipt, the Walmart store may still be able to process the return if they can locate your purchase in their system. If not, they may not be able to process the return.

What if I don’t have my order number?

If you don’t have your order number, you can find it by logging into your Walmart account and looking at your order history. If you are unable to find it, you can contact Walmart’s customer service for assistance.

How long does it take to get a refund for an online order returned by mail?

The time it takes to receive a refund may vary, but typically it takes 7-10 business days after the item is received. You will receive the refund to the original payment method.

What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, you should contact Walmart’s customer service immediately. They will assist you with the return process and ensure you receive a refund or replacement item.

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